Complaints Procedure
Effective Date: 8 March 2026
At Beaconsfield Pharmacy, we are committed to providing the highest standards of service and care. However, we understand that there may be occasions when you feel dissatisfied with the service you receive.
How to Make a Complaint
If you wish to make a complaint, please contact us directly using one of the following methods:
- 📧 Email: Beaconsfield.Pharmacy@nhs.net
- 📞 Phone: 020 3538 8383
- 📍 Visit us in person at: 294B Markhouse Road, Walthamstow, London E17 8EE
What to Include in Your Complaint
To help us resolve your complaint quickly, please provide:
- Your full name and contact details
- Date, time, and location of the incident
- A clear description of the issue or concern
- Any supporting documents or evidence, if applicable
How We Handle Complaints
Once your complaint is received, we will:
- Acknowledge receipt of your complaint within 2 working days.
- Investigate the issue thoroughly, consulting relevant staff and records.
- Provide you with a clear response and any actions we will take to resolve the issue.
- Maintain confidentiality throughout the process.
Escalation
If you are not satisfied with the outcome of your complaint, you may escalate it to the appropriate regulatory or professional body:
- General Pharmaceutical Council (GPhC): www.pharmacyregulation.org
- NHS England Patient Complaints: www.england.nhs.uk/contact-us/complaints/
Contact Information
Beaconsfield Pharmacy
294B Markhouse Road
Walthamstow
London E17 8EE
📍 View on Google Maps
📧 Email: Beaconsfield.Pharmacy@nhs.net
📞 Phone: 020 3538 8383
Working Hours: Monday – Friday: 9:00 AM – 6:00 PM